WordPress, eCommerce, custom development and high-converting landing pages.
We fix the thing that’s actually broken — a form that won’t submit, a plugin conflict, a layout that fell apart after an update — with a developer who looks at the real problem, not a support macro.
Technical support isn’t one thing — it’s whatever’s broken right now. These are the issues that come up most.
A theme, plugin, or core update changed something and now a page looks wrong — we find what changed and fix it without rolling back everything else.
Contact forms, quote requests, or checkout steps failing silently, usually from a plugin conflict, a broken integration, or a JavaScript error.
500 errors, white screens, or PHP errors that make a site unusable — diagnosed from the actual error log, not guesswork.
Ongoing testing of what's already live — headlines, forms, layout — so performance keeps improving instead of flatlining after launch.
Two pieces of code fighting each other, isolated and resolved without just deactivating half your site's functionality.
Technical support isn’t one thing — it’s whatever’s broken right now. These are the issues that come up most.
A theme, plugin, or core update changed something — we find what changed and fix it without rolling back everything else.
Failing silently, usually from a plugin conflict, a broken integration, or a JavaScript error.
500 errors and white screens diagnosed from the actual error log, not guesswork.
A CRM sync, payment gateway, or API connection that stopped working — reconnected and tested end-to-end.
Two pieces of code fighting each other, isolated and resolved without disabling half your site's functionality.
Content updates and small tweaks that don't need a full project scope, just a quick, correct fix.
The gap isn’t speed alone — it’s whether the person fixing it actually understands what’s broken and why.
| FACTOR | Ticket / Marketplace Support | Direct Technical Support |
|---|---|---|
| Who responds | ✕ Whoever's next in the queue | ✓ A developer familiar with your site |
| Diagnosis | ✕ Generic troubleshooting script | ✓ Root cause identified before fixing |
| Fix scope | ✕ Patches the symptom | ✓ Fixes the cause, documents the change |
| Response time | ✕ 24–72 hours, no guarantee | ✓ Same-day for most issues |
| Follow-up | ✕Ticket closed, no record kept | ✓ Change logged for future reference |
Five stages keep support requests moving instead of sitting in a queue.
You tell us what's broken, with as much or as little detail as you have — a screenshot or error message is enough to start.
We reproduce the issue on your actual site and identify the real cause, not just the visible symptom.
The fix is applied and tested on staging first for anything touching checkout, forms, or core functionality.
We confirm the fix works on your live site and check that nothing else broke as a result.
What broke, why, and what was changed gets logged, so the same issue doesn't come back unexplained.
Every issue is different — these tiers give you a starting point for the conversation.
|
One-Off Fix
From $80
|
Support Hours
Popular
From $250/month
|
Priority Support
Custom Quote
|
|
|---|---|---|---|
| Included time | Single issue | 3 hrs/month | Dedicated hours |
| Diagnosis & root-cause fix | ✓ | ✓ | ✓ |
| Staging testing for major fixes | — | ✓ | ✓ |
| Issue log & documentation | — | ✓ | ✓ |
| Direct developer access | — | ✓ | ✓ |
| Response time | 24–48 hrs | Same-day | Dedicated hours |
| Get This Fixed | Start Support Plan | Talk to Us |
Share what’s happening, when it started, and a link to your site. Our team will take a look and tell you what’s actually going on before recommending a fix.
No pressure and no generic package. We will review your requirements before recommending a solution.
